Data Deletion
You can remove your data from Cassit at three levels, effective immediately:
- A channel: disconnecting a channel asks the platform to revoke Cassit's access and deletes its stored access token from the encrypted vault. Its published history stays in your dashboard until you remove the brand.
- A brand: removing a brand from the dashboard erases its channels, tokens, content history, publish ledger, insights, and media bytes.
- Everything: email support@cassit.app from your account email requesting full deletion; the workspace, account record, and all associated data are erased within 30 days, with confirmation sent when complete.
Revoking Cassit's access
Deleting data and revoking access are two separate things, and you can do either first.
- YouTube and Google: open Google's third-party connections page, select Cassit, and choose to remove its access. Cassit loses the ability to reach your channel the moment you do. You can also disconnect the channel inside Cassit (Setup → the channel → Disconnect), which asks Google to revoke the same access and erases our stored token in the same step.
- Facebook and Instagram: Facebook Settings → Business Integrations → remove Cassit.
- TikTok: TikTok Settings → Security and permissions → Manage app permissions.
- Telegram: remove Cassit's bot from your channel's administrators. That ends Cassit's ability to post to the channel.
- Threads: disconnect the channel inside Cassit (Setup → the channel → Disconnect). That erases the stored token, and Cassit can no longer post to the profile.
Revoking access stops all further activity but does not by itself erase what is already stored. Use one of the three deletion levels above for that.
Media retention is bounded even without a request: originals are fully erased 14 days after a verified publish, and unapproved uploads after 30 days.
Contact us
Cassit is operated by Cyguee Limited, registered in England and Wales, company number 17139686.
- Email: support@cassit.app. The fastest route.
- Post: Cyguee Limited, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.
Cassit is operated by Cyguee Limited, registered in England and Wales (company no. 17139686), 71-75 Shelton Street, London WC2H 9JQ. Questions about this page: support@cassit.app. Effective 18 October 2026.